Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Returns and Refunds

Change of Mind

We do not offer refunds for change of mind purchases. All sales are final once an order has been placed, confirmed and forwarded to our postal carrier.

Exchanges

Due to the intimate nature of many of our products, we cannot offer exchanges on items such as underwear, swimwear, fetish-wear and in-body jewellery (ear-rings, navel rings, nose rings, etc), toys. To request an exchange, please contact our customer service team with your order details and size requirements. Exchanges are subject to availability and approval.

Faulty Products

If you receive a faulty or defective product, we are here to help. Please return the item to us, and we will inspect it. If it is a toy, please ensure that it is cleaned before returning it. If the fault is confirmed, we will replace the product at no cost to you. Return shipping costs for faulty items may be covered depending on the circumstances—please contact us for details.

How to Contact Us

For any returns, exchanges, or faulty product claims, reach out to our customer service team through your account or via our contact page. We aim to respond within 2–3 business days.

hello@boydoir.store