Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Frequently Asked Questions

Frequently Asked Questions

Curious about something? We're here to help. Browse our answers below, or reach out to our team at contact us if you need anything else.

What is the return policy?

Please visit our returns page for more information.

When will I get my order?

Most orders ship within 1–3 business days. Once dispatched, delivery typically takes 5–10 business days within Australia and 10–21 business days internationally, depending on your location. You'll receive tracking details via email once your order ships.

Where are your products manufactured?

Most of our products are sourced from overseas manufacturers. However, we're proud to offer a select range of items that are produced locally, allowing us to support local craftsmanship while maintaining the quality and value our customers expect.

How much does shipping cost?

For detailed shipping costs, please visit our shipping page. Rates vary by location and order contents, and you'll see the exact cost at checkout before completing your purchase.

I am a local producer and want to sell my products in your store, how can I do this?

We'd love to hear from you! Please send an email to hello@boydoir.store with your contact details, a summary of the products you create, and photos if available. Our team will review your submission and get back to you shortly.